Frequently Asked Questions & Policies

How far in advance should I book for bouquet preservations?

There is usually just me, Jocelyn, who works on your flowers. I am able to take 2 bookings per week if I don’t have other projects on hand, so please book as early as possible!

Do you take last minute bookings?

I do get a lot of last minute inquiries and do try my best to accommodate them when my schedule allows.

Can you preserve a bouquet that has began to wilt?

It is highly recommended for bouquets to be dropped off within 3 days of the event for optimal preservation. If your bouquet has began to wilt, send me a photo and I will be able to assess which stems can still be pressed or preserved in other ways. Not the entire bouquet will be needed for a bouquet preservation frame, so a frame can still be created even with a partially wilted bouquet.

Can you preserve a bouquet that is already dried?

It depends, please send me a photo for a quick assessment. If the condition allows, pre-dried bouquets are usually taken apart and rearranged into shadowbox displays.

Will pressed flowers change colours over time?

Yes, they absolutely will! Your flowers will continue to age gracefully - the colours will become muted over time but the shape and form are forever. The best way to slow this process is to keep your piece away from direct sunlight and moisture. Read more on which flowers preserve well.

Do you ship outside of Canada?

Shadowbox bouquet preservations have proven to be too fragile for shipping and are limited to Vancouver residents/visitors having their wedding in Vancouver who are able to pick up their shadowbox in person. Pressed bouquet preservations allow more flexibility, and can be shipped worldwide (US shipping is currently on pause). Small items like cards and Mini Flower Windows ship for free Canada-wide and can be upgraded to tracked shipping.

Terms and Conditions

By placing an order with Thea House, you acknowledge and agree to the following:

Booking & Payment

  • A booking is confirmed once the required deposit has been received.

  • The remaining balance is due before final framing and delivery.

  • Deposits are non-refundable except where stated below.

Fresh Flower Arrival

  • Fresh flowers must arrive within the agreed preservation window discussed prior to the event.

  • The client is responsible for arranging timely delivery using an appropriate courier service.

  • While packaging and courier recommendations are provided, Thea House cannot guarantee courier delivery times.

Late Arrivals

  • If flowers arrive after the agreed preservation window and preservation is no longer possible, 50% of the booking deposit will be refunded.

  • The remaining 50% of the deposit is retained to compensate for the reserved booking date and business lost from declining other orders.

Flower Condition

  • The final artwork depends on the condition of the flowers upon arrival.

  • Wilted, bruised, mouldy, damaged, or aged flowers may not preserve as intended.

  • Thea House will always preserve the best possible portions available but cannot guarantee every flower can be used.

Natural Changes

  • Pressed flowers naturally change over time. Colours may soften, deepen, or fade, and white flowers may cream with age.

  • These natural changes are part of preserving real flowers and are not considered defects.

Artistic Process

  • Clients will receive digital mockups for approval before framing.

  • Minor revisions are included.

  • The final arrangement is based on the available flowers and Thea House's artistic judgment.

Completion Timeline

  • Most orders are completed within approximately 8–12 weeks from receipt of the flowers.

  • Timelines may vary depending on flower type, drying time, seasonal workload, and custom requests.

Shipping

  • Completed artwork is carefully packaged for shipment.

  • Once an order has been handed to the courier, Thea House is not responsible for delays, loss, or damage caused during transit.

Limit of Liability
Fresh flowers are delicate, perishable natural materials. While every reasonable care is taken throughout the preservation process, Thea House cannot guarantee preservation success in every case and shall not be liable beyond the amount paid for the preservation service.